Terms & Conditions

1. Conditions of Hire

By making a booking, paying a deposit or paying in full you, the customer, are deemed to have accepted these terms and conditions and accept all liability for you and your party’s actions. Coast and Castles Holiday Park Ltd does not accept bookings from persons under the age of 18. Groups of people 25 years of age or younger will be required to provide photo identification (Drivers Licence/Passport) at check in showing their date of birth and address.

2. Initial Payment

Bookings will only be confirmed upon receipt of the required deposit payment, which is 15% of the cost of the hire of the pitch. The deposit is non-refundable.

If booking is made within 3 weeks of the holiday commencement date, the full accommodation rental will be required before the booking will be confirmed.

3. Balance Payment

The balance of the cost of the hire of the pitch will be due for payment 3 weeks before the holiday commencement date.

The hire may be cancelled where full payment in cleared funds has not been received 1 week before the holiday commencement date.

4. Arrival & Departure Times

• Check in is from 12pm
• Check out is before 10am

5. Damage

All damages and breakages that occur during the hire period of glamping tents are the legal responsibility of the hirer and should be notified to Coast and Castles Holiday Park Ltd before the end of the hire period. These costs are agreed and charged before departure.

Any damage and breakages discovered at the end of the hire period will be deemed to have been caused during the hire period unless the hirer has notified the owner of the damage on arrival. The person making the booking accepts that they are wholly responsible for the conduct of themselves and any of their guests, and agree they are liable for the cost of any damage, loss or nuisance caused.

6. Confirmation of Booking

Once Coast and Castles Holiday Park Ltd has issued a confirmation of booking/invoice, the hirer is responsible for the total price of the hire of the pitch for the hire period and any extras as shown on the confirmation.

Any amendments to an existing booking are not effective until acceptance in writing is dispatched to the hirer and any additional funds are paid in cleared funds.

7. Booking Cancellation

The hirer must inform Coast and Castles Holiday Park Ltd immediately if they wish to cancel their booking.

• If the hirer cancels more than 1 week before the commencement date, the deposit will not be refundable, but the balance of the cost of the hire will be refunded if already paid.
• All deposits are non-refundable.
• If the hirer cancels within one week of the holiday commencement date the hirer will remain liable for the full cost of the hire and no refunds will be made under any circumstances.

Should the park be required to close due to events outside our control, a voucher will be issued to the value paid which the hirer can use for booking another holiday within 1 year of the date of the voucher. No cash refunds will be given.

8. Holiday Insurance

The hirer is strongly advised to arrange holiday insurance that includes cover for cancellation and the personal property of the hirer.

9. Party Numbers

Unless authorised by Coast and Castles Holiday Park Ltd in writing, under no circumstances may more than the maximum number of persons occupy the pitch hired — namely 5 people per pitch, or 6 people per large glamping tent. Coast and Castles Holiday Park Ltd reserve the right to refuse admittance or cancel the booking if additional persons occupy the pitch during the rental period.

The hirer must notify Coast and Castles Holiday Park Ltd as soon as possible if the number of guests will be different from the number specified at booking, or in excess of the maximum stated above, including the names and ages of any new guests.

10. Hirer’s Responsibilities

The hirer is responsible for the pitch and is expected to take all reasonable care of it. The hirer must comply with the following conditions at all times:

• Cleaning — The pitch or glamping tent must be left clean and tidy, with all equipment and utensils clean and put away at the end of the hire period.
• Bins & Recycling — The hirer should remove all waste from the pitch or glamping tent and place it in the general waste and recycling bins. Bottles, paper, glass and plastics should be separated and placed in the recycling bins next to the reception.
• Environmental considerations — At the end of their stay, the hirer should turn off all lights, electrical appliances and turn down heating thermostats.
• Smoking — Smoking is not permitted at Coast and Castles Holiday Park Ltd.

11. Dogs

Dogs are permitted where the hirer has specified that they wish to bring pets when providing their booking details and have paid the relevant fee. A maximum of 2 dogs are allowed per pitch.

• In glamping tents, pets are not permitted on furniture or on beds.
• Pet owners must clean up after their pets anywhere on the site and must keep them on a lead at all times.
• Under no circumstances must a pet be left unattended in a tent.
• Please bring your own towels to dry your pets.

12. Use of Accommodation & Amenities

Coast and Castles Holiday Park Ltd may repossess the pitch or property at any time and terminate the hire where the hirer or any member of their party has caused excessive noise or damage, or is found or reasonably suspected to be conducting themselves in an illegal, offensive or immoral fashion, or is causing a nuisance to others. In such circumstances the hirer shall not be entitled to any refund.

The hirer shall permit Coast and Castles Holiday Park Ltd at reasonable times during the holiday for inspection or to carry out maintenance.

13. Availability

In the unlikely event that the property is not available or fit for use through events arising outside our control, the hirer’s booking may be cancelled or dates or accommodation varied. At its sole discretion Coast and Castles Holiday Park Ltd may offer the hirer suitable alternative accommodation or alternative dates. Coast and Castles Holiday Park Ltd shall not be liable to the hirer for any other costs, expenses, loss, injury or damage whatsoever suffered as a consequence of cancelling or varying a booking in accordance with this clause.

14. Advertised Facilities

Not all items, equipment and facilities advertised may be available at all times due to breakdown, malfunction or other reasons. Management will try to rectify any malfunctions as soon as possible but no refund of any monies paid will be made.

15. Care of the Property

The client/guest shall take all reasonable and proper care of the property and leave it in the same state of repair and in the same clean and tidy condition at the end of the rental period as found at the beginning. No candles or other ignition sources (matches/lighters) are to be used in the glamping accommodation.

16. Fixtures & Fittings

All fixtures, fittings and equipment must be used solely for their intended purpose. Coast and Castles Holiday Park Ltd request that you do not take portable heaters, lighting equipment or any items that may cause danger into the glamping tents. Bulky items such as bicycles, fishing or golf equipment are not to be taken into the tents.

17. Breakages, Damage & Missing Items

The client/guest is legally bound to reimburse Coast and Castles Holiday Park Ltd for breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental.

18. Children

Children must be supervised at all times. This is particularly important when using the play frame or when walking in and out of the site entrance.

19. Visitors

Only those persons notified to us are entitled to occupy the accommodation allocated. If you receive visitors during your stay who are not resident at Coast and Castles Holiday Park Ltd you must inform the management. You will be held responsible for the behaviour of your visitors while they are on the site. Visiting guests are not permitted to stay overnight.

20. Pets

Coast and Castles Holiday Park Ltd operates a pets welcome policy. Pet owners must keep their pets on a lead at all times and must clean up after them.

21. Parking

Parking of vehicles must be in the designated car parking space and must not obstruct the roadway. Your vehicles, their accessories and contents are left entirely at your risk. Coast and Castles Holiday Park Ltd will not be responsible for any loss or damage from or to any vehicle. Repairs to vehicles (except emergency repairs) must not be carried out.

22. Liability

Coast and Castles Holiday Park Ltd cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person from any cause other than the proven negligence of us or our employees. You must take all necessary steps to safeguard your personal property and no liability is accepted in respect of damage to or loss of such property.

23. Force Majeure

Coast and Castles Holiday Park Ltd cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by circumstances which amount to force majeure. These circumstances include any event which we could not, even with all due care, foresee or avoid — including destruction or damage of your accommodation through fire, flood, explosion, storm or weather damage, break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, and all similar situations beyond our control.

24. Privacy

Protecting your privacy is important to us and we will strive to keep your personal information confidential. Your details will be kept on our booking system database to enable us to keep you up to date with any future offers, information or mailings. We do not give any information to third parties or use information gathered in any other way than those described. If required by law or legal process to disclose your personal information we will do so only in accordance with the law. Please see our Privacy Policy for full details.

25. Site Rules

All occupiers and guests of Coast and Castles Holiday Park Ltd are expected to abide by the Site Rules.

26. Complaints

Coast and Castles Holiday Park Ltd endeavour to ensure that everything is to your satisfaction during your stay. Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the management and in the case of a serious problem confirmed in writing.

27. Right to Amend

Coast and Castles Holiday Park Ltd reserve the right to change or amend these terms and conditions at any time. We also reserve the right to terminate the agreement/booking without refund if the behaviour of any guest is considered unacceptable, site rules are broken, or if the number of occupants exceeds that stated at the time of booking.