1. Who we are
Coast and Castles Holiday Park Ltd, Boulmer Orad, Longhoughton, NE663NU (we, us or our). Under data protection law we are the 'data controller' of the personal information that we collect about you and as a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information. We must inform you about this.
2. The information we collect
The types of personal information we collect from you include:
3. How we use your personal information
We may use your personal information in the following ways:
4. Transfers of personal information
We may permit selected third party companies to use your personal information, for the purposes set out in the section 'How we may use your personal information' (above). These companies may use this information to contact you. Selected third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.
We work with carefully selected insurance intermediaries, who are regulated by the Financial Conduct Authority, to provide you with information about relevant insurance services. If we intend to pass your details to them we will inform you beforehand and give you an opportunity to object. If you tell us that you do not wish to have this information passed on we will respect your wishes.
We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the United Kingdom.
5. How long will we keep your personal information?
Where you have expressed an interest in our products or services / where we have collected your contact details for us to provide you with information about our services, we will keep your information for 1 year, or until you ask us to stop sending you such information.
Where you have purchased a product or service from us, we will keep your personal information for so long as you are sited on our park, plus for 1 year, to deal with any queries, complaints or legal claims you may have.
6. Legal grounds to process
The legal grounds we rely on to process your personal information are that processing is necessary for: a) our legitimate business interests or those of a third party and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing). Third party legitimate business interests include the promotion of insurance services to you so that we have sufficient insurance coverage at our site(s);
7. Your rights in relation to your personal information
If you have any questions in relation to our use of your personal information, you should first contact us using the contact in the 'Contact us' section of this privacy statement. Under certain conditions, you may have the right to request us to:
(a) provide you with further details on the use we make of your personal information;
(b) provide you with a copy of personal information that we have collected about you;
(c) update any inaccuracies in the personal information we hold;
(d) delete any personal information that we no longer have a lawful ground to use;
(e) object to our use of your personal information if our use of your personal information is causing you undue harm. In such a case we must cease using your personal information for that purpose.
8. Contact us
If you have any questions, or you would like to find out more about this privacy statement you can write to us at: